Terms & Conditions
By entering and using the Website you are deemed to have read and accepted these Terms of Use. If you do not accept these Terms of Use or any part of them, you should not use the Website.
HINERAVA may modify these Terms of Use from time to time. Your continued use of this website (or any of HINERAVA’s other websites) following such change demonstrates your agreement to be bound by the modified Terms of Use. We will highlight any changes we make to the Terms of Use but we advise you to check the Terms of Use often. If you do not agree to any change to the Terms of Use, then you must immediately stop using the HINERAVA websites. These terms of use apply exclusively to the Website and HINERAVA accepts no responsibility for how your personal information is treated once you leave it.
1. Accuracy of Content
HINERAVA makes every effort to ensure that the content of the Website is accurate and up-to-date, but HINERAVA does not offer any warranties (whether express implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Website. HINERAVA may remove material from the Website at its own discretion and without giving any notice.
2. Intellectual Property
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the Website content, software and all HTML and other code contained in this Website, shall remain at all times vested in HINERAVA and/or its licensors and is protected by copyright and other laws and international treaty provisions. Any other trademark remains the property of its respective owner(s). Users may not modify, copy, distribute, transmit, display, redistribute, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any material which may be displayed on the Website from time to time without first obtaining permission to do so from HINERAVA in writing. The Website and its contents are copyright material and the copyright is owned by HINERAVA unless stated otherwise. Without limiting the foregoing, copying the above listed materials to any other server or location for publication, reproduction or distribution is expressly prohibited. Generally speaking, trademarks appearing on the Website are either owned by HINERAVA or HINERAVA has obtained limited use permission from the trademark owner to use the trademark on the Website. Any other third party trademarks remain the property of their respective owners. If you wish to obtain permission to make use of any of the trademarks or other material that may be displayed on the Website from time to time please contact us. HINERAVA shall not be responsible for seeking any additional authorization required for third party use of any trademark not owned by or licensed to HINERAVA for such use.
3. Prohibition on Commercial Use of Website Content
You are permitted to use the material that is displayed on the Website from time to time only as expressly authorized by HINERAVA or its licensors. This Website is intended to provide information relating to HINERAVA. Users may not use this Website, or any of the material appearing on the Website from time to time to further any commercial purpose, including (but not limited to) advertising or to promote or generate activity on any other website.
4. Linking
HINERAVA may from time to time include links on this Website to other websites or resources operated by parties other than HINERAVA. These links are provided for the convenience of users and HINERAVA is not responsible for the availability of such external websites or resources, does not endorse or accept responsibility for the content of such external websites or resources and has no responsibility for or control over the privacy policy (if any) of the operators of the external websites. You are advised to check the terms and conditions of use and the privacy policies of these external websites before entering or making use of them. If you wish to create a hyperlink to this Website or to any other website operated or maintained by HINERAVA please contact us. HINERAVA generally welcomes links to its websites. However by so linking, you agree that HINERAVA may require the link to be removed if, in HINERAVA’s sole opinion, any aspect of the linking website, its content or any other matter relating to the link is objectionable to HINERAVA.
5. Limitation of Liability
The Internet is by its nature an unreliable medium. Consequently, you accept that this Website is offered on an “as is” and “as available” basis. HINERAVA takes all reasonable steps to ensure that the Website is properly functioning at all times but HINERAVA does not warrant that this Website will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of software viruses or bugs or other defects. By accepting these Terms of Use, you accept that HINERAVA cannot be liable to you for any loss or damage you suffer as a result of visiting this Website or making use of the information available on the Website. You must take your own precautions (including but not limited to installing adequate protective measures to guard against software viruses and ensuring that you retain up-to-date copies of all data) to protect yourself against loss or damage.
6. Privacy Policy
HINERAVA knows that you care how information about you is used and shared and it is careful to ensure that any such information that comes into its possession is properly looked after. This Privacy Policy sets out the steps that we take to ensure that any information provided to us is kept secure and confidential and is used only for the purposes for which it is provided.
Personal Information
The only personal information that we will collect is the personal information that you provide to us when you register with us or when you communicate with us through our website. We will at any time, at your request, provide you with a copy of any personal information that we are holding about you. This Website does not use cookies to collect information of any kind.
Children's privacy
HINERAVA does not knowingly contact or collect personal information from children under 13 and its website is not intended to solicit information of any kind from children under 13.
Purposes for which Personal Information may be used
Any personal information that you provide will be used only for the following purposes:
• To provide information or services to you as requested by you.
• To let you know about information and services from HINERAVA in which you may be interested.
• For internal review.
• To improve the content of the website.
• To customize the content and /or layout of the website for each individual user.
• To notify users about updates to the website.
• Do compile and disclose statistics about our users and their preferences. However, these statistics are anonymous and do not identify individual users.
Disclosure
Hinerava will not pass any of your personal information to any third party, other than members of HINERAVA, without your consent.
Protection of Information
We have implemented technology safeguards, security policies and other measures to protect data under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction or accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data to respect your confidentiality.
Changes to our Privacy Policy
If we decide to change our Privacy Policy we will post the changes here. However, if we make material changes to the way we use your personal information we will ask for your consent before we do so.
7. Availability of the products/ Non-performance of the order
HINERAVA will not be held responsible for non-performance in case of absolute impossibility to deliver due to stock shortages or the unavailability of the product, disruption, total or partial strike of the postal and transit services of transportation and / or communication, flooding, fire.
HINERAVA will not incur any responsibility for any indirect damages because of the present, losses of exploitation, loss of profit, loss of chances, damages or expenses that could occur because of the purchase of the products.
In case of unavailability of the ordered product, the consumer will be informed at the earliest and will have the possibility to modify or to cancel his order. The consumer will be able to ask within 30 days following the cancel date of the order, either the refund of the payment, or if the case arises, an exchange of products that are featured at equivalent prices, with agreement from HINERAVA.
8. Prices
The prices of the products are indicated in French Pacific Franc (XPF) and Euro (EUR). Prices in USD (US Dollars) are provided for information purposes only. Your bank may use a different conversion rate at the time of transaction.
9. Payment Method
Secure Payment is made through OSB. The accepted methods of payment are VISA, MC, AMEX and JCB. Orders paid by wire transfer will only be fulfilled upon receipt of the payment; the delays of availability, like the shipment for example, will be calculated again from the record date of the means of payment.
10. Taxes
A 16% Value Added Tax (VAT) is included in all our displayed prices. A tax refund is applied for international shipping. The VAT is automatically excluded at checkout.
Shipping & Return Policy
Shipping
All goods, except otherwise noted, are shipped from Tahiti, French Polynesia. All orders placed on Hinerava’s online boutique are delivered in our exclusive and signature packaging.
HINERAVA offers insured international shipping which requires 3-4 weeks delivery time. In case of further delay, HINERAVA shall notify the customer. The shipping is available at a flat rate fee of 79,61 Euros (EUR). Please note that any additional charges for customs clearance must be borne by the recipient. For orders within French Polynesia or otherwise pre-arranged, the customer may select Free Delivery/ Pick Up and contact us at info@hinerava.com to arrange such delivery.
The customer has the legal and contractual obligation to verify the physical state of the content of the package at delivery time, in presence of the carrier. All defects concerning the delivery should be indicated imperatively on the carrier’s delivery voucher, including detailed handwritten remarks with date and customer’s signature.
All complaints regarding delivery of the products should be reported within the three days from the date of receipt of the product and according to the following terms: by email on the HINERAVA website or at the following address: info@hinerava.com
Return Policy
HINERAVA wants you to be completely happy with your purchase. If you are not completely satisfied with your purchase, you may return any new and unworn item within 30 days of purchase for a full refund or exchange. Sale and discounted items are final and cannot be returned. Personalized items or other special orders are non-cancelable and non-returnable.
Warranty
Hinerava offers a lifetime guarantee on all its gold jewelry and pearl strands purchased at full price and without discount. The lifetime guarantee includes repairs and restringing due to design defects and quality issues as assessed at Hinerava's sole discretion, and does not include accidental wear and tear or lost items.
Hinerava offers a 90-day guarantee on all sterling silver, vermeil, leather, and stainless steel jewelry purchased at full price and without discount. The 90-day guarantee covers repairs due to design defects and quality issues as assessed at Hinerava's sole discretion, and does not include accidental wear and tear or lost items.
Contact us at info@hinerava.com and we will gladly assist you.
Important
Prior to any returns, the customer must contact HINERAVA by email at info@hinerava.com with their original order number. A return authorization number shall be issued and must be clearly noted on the return package. All returns must be in their complete original packaging and be shipped prepaid and insured. HINERAVA is not responsible for lost items and cannot issue credit for lost items. Upon receipt, Hinerava reserves the right to refuse a refund if the merchandise does not meet return policy requirements. All products returned without prior customer service contact and return authorization number will be refused and returned to the sender.